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SPREADING WINGS OF TECHNOLOGY

Call Center Solutions

Tamimah Telecom has unrivalled expertise in developing and delivering computer-based telephony solutions. We provide call center services in Oman which can be implemented across enterprises for effective customer service. The company has pioneered a wide range of voice applications that cover the varied spectrum of the telecom industry. Services are custom designed as per requirements and the call center services for small businesses as well as for large enterprises are tuned accordingly. Our outbound call center services are designed to minimize cost with maximising the range with targeted audience.

 

Benefits

  Helps you to achieve service-level objectives

 Workforce management solutions for inbound/outbound call centers

 Multiple calls handling through different channels

 Reliable & scalable call center system

 Supports small & large contact centers

 Automate inbound/outbound call handling

 24×7 customer support & agent transfer

Features

  Handles high volume of calls

 Powerful call routing capabilities

 Easily manages call distribution

 Equalizes workload across all active agents

 Implementation ensures higher productivity

 Provides a prompt response to customers

 Presents a courteous and professional image to customers