VOICE LOGGERS

Voice Logger is a multi-channel voice logging tool that works in cohesion with audio channels, analog, digital and VoIP telephone lines. Tamimah Voice Logger helps in improving customer service by enabling the upper level management to review the actual telephone conversation with the customer. Continuous evaluation ensures customer satisfaction and quality management in an organisation. Our voice logger solution is applicable to various areas including call centers, share traders, security undertakings, banks, hospitals, enquiry departments etc.

 

Mail Us

Benefits

  •  Helps you to achieve service-level objectives
  •  Workforce management solutions for inbound/outbound call centers
  •  Multiple calls handling through different channels
  •  Reliable & scalable call center system
  •  Supports small & large contact centers
  •  Automate inbound/outbound call handling
  •  24×7 customer support & agent transfer

Features

  •  Handles high volume of calls
  •  Powerful call routing capabilities
  •  Easily manages call distribution
  •  Equalizes workload across all active agents
  •  Implementation ensures higher productivity
  •  Provides a prompt response to customers
  •  Presents a courteous and professional image to customers

Find Out The Features

TAMIMAH CALL CENTER SOLUTIONS

The inbound call center solutions completely controls the routing of incoming calls and ensures that the calls are managed effectively and efficiently to provide the best customer interaction.

Beneficial for:
  •  Automatically attending incoming calls
  •  Handles customer requests quickly
  •  Facilitates smooth helpdesk management

Full-fledged reports of incoming calls are available to the supervisor, thereby allowing them to analyse agent performance, productivity and streamline call center operations to a large extent. With proportional routing, call processing time is faster and call center agents can deliver highly personalised experience to customers.

The outbound call center offers the capability to process the dial-out to multiple customers ─ all automatically. Equipped with innovative features, the system enables to handle the outbound telemarketing and promotional needs with utmost ease and convenience.

Beneficial for:
  •  Telemarketing services
  •  Lead generation
  •  Notifications/announcements

Supervisors can view the real-time status of the predictive dialing, they can add, modify or delete campaigns, record the interactions and view the comprehensive reports. Outbound calls can also be connected to an agent for an elaborate assistance.